Cancellation
You can cancel subscription renewal at any time from the Stripe portal, when active, or by writing to RSFly.
Commercial policy
Cancellation and Refunds
This page explains how cancellation, renewals, refund requests, and immediate digital access work for RSFly Supporter and Plus plans. It forms part of the Terms and Conditions.
Courtesy translation. The legally binding version is the Italian one. Versione ufficiale (IT)
Access until expiry
After cancellation, access remains active until the end of the already-paid period. Cancellation does not automatically create a proportional refund.
Support
Requests should be sent to [email protected].
General refund rule
RSFly sells digital access to SaaS features. Once access to the digital service requested by the user has been activated, refunds are not automatically granted for unused periods, change of mind, non-use, unfavorable flying season, invalid-file incompatibility, or issues depending on the user's device, browser, connection, or local configuration.
This position protects service sustainability while maintaining transparency and respecting mandatory consumer rights.
Voluntary one-time donations, when enabled, are support contributions separate from recurring subscription access. RSFly reviews donation-related payment issues case by case, especially duplicate or unintended payments.
When RSFly reviews or grants a refund
- Verifiable duplicate payment for the same user, plan, and period.
- RSFly technical error that prevents activation of paid access after payment confirmation.
- Unrecognized charge or fraud handled according to Stripe or payment-network procedures.
- Refund obligation required by mandatory rules applicable to the consumer.
- Exceptional cases reviewed by the RSFly team at its discretion, without creating an automatic right for future cases.
Withdrawal and digital content
Before checkout, RSFly requests explicit confirmation: the user asks for immediate activation of digital access and declares they have read this policy. Within the limits allowed by rules applicable to digital content and services, immediate activation may affect the right of withdrawal.
The immediate-activation request is recorded together with the other checkout consents so RSFly can demonstrate that the user read terms, privacy, and refund policy before the order.
If you believe you have a mandatory right of withdrawal or refund, contact RSFly with account, payment email, date, plan, amount, and reason for the request. RSFly will review the case based on applicable law and available data.
Timing and method
Requests are normally reviewed within 5 business days. If a refund is approved, it is issued to the original payment method when technically possible. Actual credit timing depends on the payment network, Stripe, or the user's institution.
Seller: Manuel Armando Michael Pammer, P. IVA 18481611004, Largo Giovanni Cagliero 1, 00044 Frascati (RM), Italia. Full privacy references are in the Privacy and Cookie Policy. The legally binding version of this page is the Italian one.